FAQ

1. Where do you ship?

We currently ship across the United States.

2. What shipping options do you offer?

Express Shipping

Delivery Time: 3–6 business days
Cost: $20

Free Shipping

Delivery Time: 7–14 business days
Cost: FREE

Free Standard Shipping

Delivery Time: 7–14 business days
Cost: $10

Shipping times may vary during holidays and peak shopping seasons.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can follow your package status anytime.

4. Are your puffer jackets true to size?

Most of our jackets fit true to size. We recommend reviewing the size chart on each product page before ordering.

If you prefer an oversized fit or plan to wear thick layers underneath, we suggest sizing up.

5. Are your jackets warm enough for winter?

Yes. Our puffer jackets are designed to provide warmth and comfort during cold weather. Warmth levels may vary depending on the jacket style and material.

6. Can I cancel or change my order?

Orders may only be modified or canceled within 12 hours after purchase. Please contact our support team as soon as possible if you need assistance.

7. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the issue. We will work quickly to resolve the problem.

8. Do you accept returns?

Yes. We accept returns on eligible items within our return policy period. Returned items must be unused, unworn, and in original condition with tags attached.